Refund policy
RETURN AND REFUND
Thank you for shopping with Janet Crafty Studio. Because many of our products are handmade, personalized, or created specifically for each customer, please review this policy carefully before placing your order.
CUSTOM AND PERSONALIZED PRODUCTS
All custom-made and personalized sales are final. These products cannot be returned, exchanged, or refunded because they are created specifically according to the customer’s selections.
This includes, but is not limited to:
• Personalized shirts and apparel
• Custom tumblers and drinkware
• Party decorations and party favors
• Personalized balloons
• Stickers, labels, tags, and invitations
• Products containing custom names, dates, colors, photographs, wording, sizes, themes, or designs
• Items created for a particular event or occasion
We do not provide returns, exchanges, or refunds for customer errors, including incorrect names, dates, wording, sizes, colors, quantities, addresses, or other information submitted or approved by the customer.
Customers are responsible for carefully reviewing all personalization information before submitting an order or approving a design.
APPAREL SIZES
Customers are responsible for selecting the correct apparel size. Please review the applicable size chart before ordering.
Because custom apparel is made specifically for the customer, we cannot provide a refund or exchange when the selected size does not fit. If we send a size different from the size shown on your confirmed order, please contact us so we can correct the mistake.
ORDER CANCELLATIONS AND CHANGES
Cancellation or change requests must be submitted within 12 hours of purchase.
A cancellation or change is not guaranteed. Once materials have been ordered, a design has been prepared, or production has begun, the order cannot be canceled or changed.
Approved cancellations may be subject to deductions for nonrefundable materials, design work, payment-processing costs, or other work already completed, to the extent permitted by applicable law. We will explain any applicable deduction before completing the cancellation.
READY-MADE, NONPERSONALIZED PRODUCTS
We accept return requests for eligible ready-made, nonpersonalized products within 14 days after delivery.
To qualify for a return, the product must be unused, unworn, unwashed, undamaged, and in its original condition and packaging. Proof of purchase is required.
Customers must contact us and receive return approval before sending a product back. Products returned without prior approval may not be accepted.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Please inspect your order immediately after delivery.
If your product arrives damaged or defective, or if you receive an item different from your confirmed order, contact us at janetcraftystudio@gmail.com within seven calendar days after delivery.
Please provide:
• Your full name
• Your order number
• A description of the problem
• Clear photographs of the product
• Photographs of the shipping packaging when shipping damage is involved
Do not use, wash, wear, alter, repair, or discard the affected product or its packaging before contacting us.
After reviewing the claim, we may offer an appropriate replacement, repair, store credit, partial refund, or full refund. The available solution will depend on the circumstances and applicable law.
MINOR HANDMADE VARIATIONS
Handmade and personalized products may have minor variations in color, size, placement, alignment, texture, or appearance. Colors can also appear different because of lighting, photography, screen settings, materials, and printing methods.
Reasonable handmade variations are not considered defects and do not qualify for a return or refund.
CARE AND PRODUCT USE
Customers must follow all care instructions supplied with the product.
Damage caused by improper washing, dishwashing, soaking, microwaving, exposure to excessive heat, abrasive cleaning, misuse, ordinary wear, unauthorized alteration, or failure to follow care instructions is not considered a product defect.
NONRETURNABLE PRODUCTS
The following products cannot be returned unless they arrive damaged, defective, incorrect, or applicable law requires otherwise:
• Custom or personalized products
• Products made for a particular event
• Digital products or downloadable files
• Gift cards
• Clearance or final-sale products
• Used, worn, washed, altered, or damaged products
• Party supplies or packaging that have been opened or used
• Products returned after the applicable return period
RETURN SHIPPING
For an approved return involving an eligible ready-made product, the customer is responsible for return-shipping costs unless the product arrived damaged, defective, or incorrect.
Original shipping charges are nonrefundable unless the return resulted from our error or applicable law requires otherwise.
Customers should use a trackable shipping method. Janet Crafty Studio is not responsible for an approved return that is lost or damaged while being shipped back.
Do not return a product until you have received return instructions and the correct return address from us.
REFUNDS
We will inspect an approved returned product after it is received. If the refund is approved, it will be issued to the original payment method.
Your bank or payment provider may require additional time to post the refund. Janet Crafty Studio does not control financial-institution processing times.
We will notify you if a return or refund request cannot be approved and explain the reason.
SHIPPING DAMAGE, LOSS, OR DELIVERY PROBLEMS
Customers are responsible for providing a complete and accurate shipping address.
Janet Crafty Studio is not responsible for delays or failed delivery caused by an incorrect or incomplete customer-provided address. Additional shipping charges may apply if an order must be shipped again.
If tracking marks an order as delivered but you cannot locate it, please check the delivery area, household members, neighbors, and the shipping carrier. Contact us promptly so we can provide available shipment information and assist with the carrier’s claim process when appropriate.
If we cannot ship an order within the time promised, we will notify the customer and provide the options required by applicable law, which may include agreeing to a revised shipping date or receiving a refund.
EVENT DATES AND SHIPPING DELAYS
Customers must provide the correct event date and order with sufficient time for production and delivery.
Unless Janet Crafty Studio expressly guarantees a delivery date in writing, estimated delivery dates are not guaranteed. We are not responsible for carrier delays or delays caused by weather, emergencies, incorrect addresses, or other circumstances outside our reasonable control.
Nothing in this section limits any right the customer has under applicable law.
HOW TO REQUEST ASSISTANCE
To request a cancellation,
Janetcraftystudio@gmail.com
8325422774
Business location: Houston, United States
Please include your order number and a clear explanation of your request.
LEGAL RIGHTS
Nothing in this policy excludes or limits any consumer right or legal remedy that cannot be excluded or limited under applicable law.